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AltiContactTM
Manager
AltiContact Manager (ACM) is AltiGen's most advanced contact center solution. ACM was designed to support inbound, outbound or blended contact centers and is targeted at contact centers of 10 to 128 agents. AltiContact Manager is a turnkey IP hardware/software system for inbound, outbound or blended contact centers. Each ACM chassis will support up to 128 active agents with up to 500 active agents in a multiple chassis or distributed implementation. AltiContact Manager allows businesses to save money by providing comprehensive, easy to use tools and technology that enhance the customer experience, increase your sales and service levels and improve agent productivity.
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The AltiContact Manager saves businesses money by offering a complete comprehensive, turnkey solution. ACM includes enhanced Automated Call Distribution (ACD) that includes skills-based routing, Interactive Voice Response (IVR) - Auto Attendant, IP-PBX functionality, advanced Voice Mail, voice call recording and Unified Messaging that combines voice with e-mail and Web interactions. ACM is an affordable, VoIP-based call canter that is easy to manage and maintain. ACM offers centralized management of multiple servers, real-time detailed performance statistics and historical detailed statistical reporting, Call Detail Recording and management reporting. Every AltiContact Manager system includes enhanced agent support that includes custom desktop interfaces, remote IP agent support, silent monitoring and barge-in to improve agent training, increase sales and improve customer service. ACM is IP-enabled and modular, allowing businesses to add capabilities like skills-based routing, multi site VoIP networking, remote IP-enabled workers, inbound VoIP web page calls and CRM and data base integration. ACM is a complete call center platform designed to increase your overall business productivity.
AltiContact Manager offers a better alternative
to constructing contact centers by integrated multiple systems and
multiple application servers. The multi-server approach is complex
to deploy, difficult to manage and cost prohibitive. Because it was
designed from the ground up to be a comprehensive call center solution,
the ACM administration interface is intuitive and call center centric.
With AltiContact Manager businesses have a turnkey multi-channel IP
contact center designed to be self managed by an existing IT and call
center management staff. For today's tight budgets, ACM offers a reduced
up-front investment and a lower cost of ongoing ownership by cutting
administrative and telecom costs. This significantly speeds up the
return on investment.
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